Customer Services

Papermac AB is responible for customer services. The agreement with Millmac AB was closed 080330. Supply of runtime libraries to unlicenced companies is restricted to Papermac AB, the owner of FlowMac and PaperMac.

Adress

Papermac AB

Skotv. 9

61834 Kolmården

Sweden

VAT-nr: SE556415703901

Bank IBAN  SE6012000000013231031974  SWIFT Adress DABASESX www.oeb.se

 

Support is mainly given by phone or in a Flowmeeting - www.PaperMac.se/FlowMeeting.

The alternative is to mail models to Papermac AB for comments and corrections. The models are treated in confidence.

Bugs, really few during the last year, are given a high priority.

The target with support is that the FlowMac models designed by the customer shall fulfill his needs.

 Training in basic use of FlowMac by use of flowmeeting is free. The customer has to prepare training by opening of the tutorial model Modelling support. There are also instruction movies available on www.FlowMac.com

 Upgrades FlowMac is continously upgraded. Download from www.papermac.se by use of a private code.

Cost for the suscription of support and ugrade is EUR500/year/site. Users with many sites can get a special contract to max.cost EUR2500/year.

Contracts can be opened or  closed by a mail or phonecall.For an invoice give your company and bank data in an order.

Open and print Agreement document. pdf.

Responsible for activities

Lars Nyborg

phone +461131233  mobile  +46705400169

phone Stockholm +468252931

Skype can be used.

email: lars.nyborg@papermac.se

 

 

 

 

 

Latest news

2013-11-15
Support and Upgrade of FlowMac

In the mid of 2014 I will close my and papermac AB:s responsibility for supply, upgrade and support of FlowMac. The reason is age and a very ... [Read more]

2013-10-10
Extendsim9
So far tests has shown that FlowMac can be operated by Extnedsim9. Models having up to 75 blocks can be rebuilt in Extendsim9LT.

[Read more]

2013-07-23
Linerboard machine model
A Linerboard machine model used for production increase is now available in FlowMac. It is produced by the most experienced user of FlowMac.

2013-07-23
Extendsim9
An upgraded version of Extendsim is on the way. It has many promising new functions. Papermac will test it and upgrade FlowMac.

[Read more]

2013-01-21
Windows 8
Tested by one experienced customer. Extend6 runs without problem

Last edited: 2013-01-21 04:18

 
 
 
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